Privacy Policy

1. Introduction

Welcome to RCM Denials ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered AR calling assistant platform at rcm-denials.pages.dev.

2. Information We Collect

We may collect the following types of information:

• Session Data: Call session details you enter (payer name, denial codes, claim numbers, notes) are stored locally in your browser and are never transmitted to our servers.
• Usage Data: Anonymous analytics such as pages visited, features used, and session duration may be collected to improve the platform.
• Browser Storage: We use localStorage and IndexedDB to save your preferences, batch claims, and session history on your device.

3. How We Use Your Information

• To provide and maintain the RCM Denials platform
• To improve user experience and platform functionality
• To analyze usage trends and optimize performance
• To respond to user inquiries and provide support

4. Data Storage & Security

All patient and claim-related data you enter into RCM Denials is stored locally in your browser using localStorage and IndexedDB. This data never leaves your device. We do not operate databases that store your PHI (Protected Health Information). We implement reasonable security measures to protect any usage data we do collect.

5. HIPAA Considerations

RCM Denials is designed with privacy in mind. We strongly recommend that you do not enter real patient names, Social Security numbers, or other direct identifiers into the application. The tool is designed to work with claim numbers, denial codes, and payer information — not full patient records.

6. Cookies & Third-Party Services

We may use:

• Essential Cookies: Required for platform functionality (theme preferences, session state).
• Analytics: Anonymous usage tracking to improve the platform. No personal data is collected.

7. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share anonymous, aggregated usage data with service providers who assist in operating our platform, subject to confidentiality obligations.

8. Your Rights

You have the right to:

• Clear all locally stored data at any time via the Analytics dashboard reset function
• Export your session data as CSV
• Request information about any data we may hold about you
• Opt out of anonymous analytics tracking

9. Children's Privacy

RCM Denials is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of RCM Denials after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@rcm-denials.pages.dev